1.Which countries do you ship your products to?
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- 📦Processing time: Order verification, quality check and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 days after the order is placed.
- 🚚Shipping time: This refers to the time it takes for items to be shipped from our fulfillment centerto the destination. International delivery usually takes about 7-15 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.
If you have any problem, please email us：service@lummiwig.com
2. How is the delivery time calculated?（Delivery Time=Processing Time+Shipping Time）
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Shipping fees are calculated based on package weight and destination, we offer free Postal Shipping for orders over the US $49.99.
sourceofwig.com ships worldwide to nearly every country across the globe, we employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.
☝Confirm
A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
✌Processing
It usually takes 3-5 business days for your order (while some items may need 6-9 business days). We will send you an email if the processing time takes longer than expected.
👌Shipping
Shipment takes 7-15 business days to arrive.（Note: Due to the large production volume, the new crown epidemic or other force majeure factors, shipments may be delayed, please understand.）
Please note:
（1）Preparation for delivery (quality checks, packing, paperwork, etc.) usually takes 3-5 (while some items may need 6-9 business days)business days and is NOT included in the overall "shipping time".
（2）All packages have specific tracking information.
（3）You will receive an e-mail notifying you once your order has shipped. The email will include a unique parcel tracking number. The status of your order can be reviewed by logging into "My Account". Click on " My Order " to review your order status and/or obtain a tracking number.
（4）Shipping times may be affected during public holidays as manufacturers and couriers will limit their operations during these times. Though this is unfortunately out of our control, we will try our best to improve on this issue.
（5）Shipment Upgrade Notice:We've put a lot of focus on making sure the items get delivered to our customers as quickly as possible. So lately we've upgraded our shipping system to provide better service: we managed to shorten the shipping time, especially for US customers!
📦Delivery
You tracking number and the express company website link will be sent in e-mail immediately after we ship the order out. You can also track it in user account on www.lunaahair.com. We will also e-mail you if there is any unsuccessful delivery. After you receive the order you purchased, you are free to write a review and get points rewarded.
Please contact us within 6 months since shipment if no receipt or delivery, our representative will resolve this problem within 24 hours. Note that overdue requests may not be accepted.
For example, if you order a dress, it will need 3-5 business days of processing time and then 7-15 business days of shipping time. Therefore, you can expect to receive it in 10-20 business days.
3.Contact Us
If any issue during the shipping time or after received the item, please feel free to service@lummiwig.com, our customer service representatives will offer you a satisfying solution.
